Boutique Hotel: Terminus

Experience Maker  

Full Service Management:

-Guest Experience Strategy

-Interior Styling & Photography

-Airbnb Listing Upgrade

-Operational Overhaul

We took over the day to day management of this site, starting with a review of the guest experience and mapped out areas where this was at risk.

• Rooms which were below standard were closed or revamped.
• Interior styling and photography was undertaken showcasing the accommodation & bar/restaurant.
• The existing Airbnb listings were upgraded and experiential copy was developed.
• The daily pricing was optimised in line with the refresh
• In room initiatives were developed around dining and drinks to increase overall site profitability
• Our operations team developed a QA strategy to ensure the site was operating at 5 star consistently.
• We introduced regular onsite inspections and management team catch ups to ensure quality.

We managed the Terminus property for around 2 years and helped to raise their profile across Sydney and beyond.